Refund and Cancellation Policy

Last updated: 7 October 2026

1. How this policy fits with other documents

This policy applies to services bought from BLZLY. Prices, scope and payment dates are set in the written proposal we send you (the “Proposal”). If the Proposal says something different from this page, the Proposal applies. Nothing here limits any rights you have by law that cannot be waived, including statutory consumer rights.

2. Free brand review

The 15-20 minute brand review is free. You pay nothing and are under no obligation to buy anything. There is nothing to refund or cancel; tell us at support@blzly.com if you want to withdraw your application and have your data deleted.

3. Foundation (fixed-scope project)

• Foundation is a one-time project with a defined scope, price and schedule stated in the Proposal.
• Before work starts: if you cancel before we begin work, we refund what you paid for the Foundation project in full, less any non-refundable third-party costs we have already paid on your behalf (which we will show you).
• After work starts: if you cancel after we have started, you pay for the work performed and delivered up to the date of cancellation, calculated in proportion to the agreed scope, and we refund any remainder of what you prepaid. Delivered work is not refunded.
• Delivered work: once a deliverable has been delivered to you for review or use, we do not refund payment for it. If a deliverable does not match the agreed scope, tell us within 14 days of delivery and we will correct it free of charge within a reasonable time.

4. Growth and Authority (monthly)

• These are monthly services, billed in advance for each month as stated in the Proposal.
• Cancellation: you may cancel at any time by writing to support@blzly.com with at least 30 days’ notice. The service continues, and is billed, until the end of the notice period.
• We may also end a monthly service with 30 days’ written notice. If we do so without cause, we refund any prepaid amount for the period after the end date.
• Month in progress: we do not refund a month that has started and in which work has been performed. If you pay for a month and we have not started any work for it, you may ask for a refund of that month.
• Pausing: pauses are only available if we agree to them in writing.

5. Not covered by refunds

• Work and deliverables that have been delivered to you.
• Third-party costs paid on your behalf (for example paid advertising spend, stock licences, fonts, hosting or domain fees) once spent.
• Results. We do not promise a number of followers, views, leads or income, so the fact that a target was not reached is not a reason for a refund.
• Delays or limits caused by late approvals, missing materials, or changes to or suspension of your accounts by a platform.

6. Private events

Private events are by invitation. If events are included in your package, there is no separate charge or refund for them. If we cancel an event, we will offer you a place at the next comparable event; we do not refund the package fee because an event was cancelled or postponed. If an event is sold separately, its terms will be stated in your invitation.

7. Statutory rights

If you are a consumer in the EEA or UK, you may have a statutory right to cancel certain distance contracts within 14 days. For services, that right can be lost once the service has been fully performed, or if you ask us to start within the 14 days and acknowledge that you will pay for the service provided up to cancellation. We will explain this in the Proposal before you pay. Nothing in this policy affects these rights.

8. How refunds are paid

Approved refunds are returned to the original payment method or by another method we agree with you, normally within 14 days of approval. Bank or payment-provider fees outside our control may apply.

9. How to ask

Write to support@blzly.com with your name, the service concerned and the reason. Complaints and general questions can be sent to the same address; business matters to business@blzly.com.